This educational event is designed to enhance the skills of healthcare professionals involved in telephone triage, with a special focus on the pediatric population. Participants will learn how to sensitively and discreetly assess triage calls for potential signs of child abuse, neglect, and other safety concerns, while understanding their responsibilities in mandatory reporting. In addition, the event will provide guidance on the management of common and complex pediatric conditions encountered during triage, including diabetes management, the clinical effects of cannabis use in children, Kawasaki disease, and complications related to ventriculoperitoneal (VP) shunts.

Each Target Zero Forum presentation will provide data, examine actual CHCO safety events, and explore best practices and cause analysis.