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ForwardChildren’s Hospital Colorado: Pediatric Call Center Fall Education- 2025
VIRTUAL ACTIVITY
This educational event is designed to enhance the skills of healthcare professionals involved in telephone triage, with a special focus on the pediatric population. Participants will learn how to sensitively and discreetly assess triage calls for potential signs of child abuse, neglect, and other safety concerns, while understanding their responsibilities in mandatory reporting. In addition, the event will provide guidance on the management of common and complex pediatric conditions encountered during triage, including diabetes management, the clinical effects of cannabis use in children, Kawasaki disease, and complications related to ventriculoperitoneal (VP) shunts.
Target Audience
Pediatric Call Center nursing staff providing telephone triage care advice.
Learner Outcome
At the conclusion of this event, participants will be able to report increased knowledge on the use of telephone triage guidelines to provide safe and effective care advice, mandatory reporting responsibilities, and key clinical considerations in pediatric diabetes, cannabis use in children, VP shunt management, and Kawasaki disease.
Additional Information
| Attachment | Size |
|---|---|
 Brochure | 170.88 KB |
Agenda
9:00 AM | Welcome |
9:05 - 10:00 | Mandatory Reporting for Suspected Abuse |
Megan Cook, LCSW and Antonia Chiesa, MD | |
10:00 - 10:45 | Diabetes Education |
Megan Jay, MSN, RN | |
10:45 - 11:00 | Break |
11:00 - 12:00 | Cannabis Use and Children |
Sam Wang, MD | |
12:00 - 12:25 | Kawasaki Disease Overview |
Dan Nicklas, MD | |
12:25 - 12:55 | Ventriculoperitoneal Shunts Considerations: Pediatric Telephone Triage |
Kourtney Santucci, MD, FAAP | |
12:55 - 1:00 | Course Evaluations |
*Children’s Hospital Colorado reserves the right to modify the agenda or cancel this education in the event of an unforeseen circumstance.
Zoom URL: https://us06web.zoom.us/j/84416406545
Meeting ID: 844 1640 6545
Registration, attendance, sign-in and submission of the evaluation, including a written response to questions related to any change in practice that you may make as a result of learning that took place at this activity, are required for successful completion and receipt of the certificate of attendance. Claim only those hours you attend.
Nursing Continuing Professional Development
children’s Hospital Colorado is approved with distinction as a provider of nursing continuing professional development by Colorado Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. This offering for 3.75 nursing contact hours is provided by Children’s Hospital Colorado.
Attendance
A general certificate of attendance will be provided to all other attendees.
Available Credit
- 3.75 Attendance
- 3.75 NCPD