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ForwardPediatric Call Center Fall Education 2026
LIVE HYBRID ACTIVITY
Overview and Target Audience
This educational event is designed to enhance healthcare professionals’ knowledge, clinical judgment, and telephone triage decision‑making, with a special focus on the pediatric population. Participants will receive evidence‑based guidance on the remote assessment and management of common and high‑risk pediatric conditions, including breastfeeding in the first 2 weeks of life, normal and abnormal developmental milestone assessment and telephone triage assessment of mental health concerns. Emphasis is placed on identifying urgency, ensuring safe disposition, and applying practical strategies in real‑world clinical scenarios.
Learning Outcomes
Upon completion of this activity, participants will be able to:
- Report increased knowledge in telephone triage recognizing breastfeeding concerns in the first 2 weeks of life.
- Report increased knowledge of normal and abnormal developmental milestone
- Report increased knowledge of telephone triage assessment of mental health concerns.
Additional Information
| Attachment | Size |
|---|---|
 Brochure | 625.75 KB |
Course summary
- 3.00 Attendance
- 3.00 NCPD
Agenda
| 9:00 - 9:05 | Welcome |
| 9:05 - 10:05 | Breast Feeding Triage in the First Two Weeks Maya Bunik, MD |
| 10:05 - 11:05 | Developmental Milestones: Normal and Delayed Telephone Triage Assessment Daniel Nicklas, MD |
| 11:05 - 11:15 | Break |
| 11:15 - 12:00 | Telephone Triage Assessment of Mental Health Concerns TBD |
| 12:00 - 12:05 | Course Evaluations |
*Children’s Hospital Colorado reserves the right to modify the agenda or cancel this education in the event of an unforeseen circumstance.
Connection information will be provided after registering.
Faculty
| Maya Bunik, MD Associate Chief Medical Officer - Ambulatory Children's Hospital Colorado |
| Daniel Nicklas, MD Medical Director - Child Health Clinic Children's Hospital Colorado |
Nursing Continuing Professional Development Credit
Registration, sign-in, attendance, and submission of the evaluation, including a written response to questions related to any change in practice that you may make due to learning that took place at this program, are required for successful completion and receipt of the NCPD credit certificate of attendance.
Children's Hospital Colorado is approved with distinction as a provider of nursing continuing professional development by Colorado Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. This educational offering for 3 Nursing Professional Development hours is provided by Children’s Hospital Colorado.
Attendance
A general certificate of attendance will be provided to all other attendees.
Available Credit
- 3.00 Attendance
- 3.00 NCPD